Finding solutions acceptable to all the parties in a conflict should always be the desired objective of the arbitrator(s) and for that, it is better to make it clear to both parties why the conflict has to be solved in the shortest time possible. Be sure that the arbitrators know the real reasons for the conflict and be ready to accept different versions of the problem. Both conflicting parties must understand the ground rules that must be adhered to for the best possible solution. The issues must be addressed face to face because in such situations paperwork etc cannot address the issues effectively.
People tend to get carried away in such matters, so if the discussion turns ugly, make sure to take some time out and return to the discussion when things have cooled down so that you can find a satisfactory solution to the conflict. Never turn aside from the real issue. It is possible that the reason behind the conflict could be some other more issue, and the parties are currently fighting over something else. . It is important to address specific behavioral attitudes and attitudes to arrive at the best solution. Avoiding conflicts is the easiest way to deal with conflicts.
This does not really solve the issue but pushes it underground and it can resurface later in a more deadly form. The best way is to resolve the conflict amicably in a manner that makes all parties happy and satisfied so that a positive workplace environment is created. Management should never take sides and they should adopt leadership position in which shouldn’t show any sort of opinion that favors one person over another. If the management is partial towards one person, they try to look at the situation from all sides to come up with a fair and reasonable solution.
Address the conflict immediately or the situation could worsen that could affect employee performance. Just make sure not to address the situation too quickly or without careful consideration, as the decision will affect the behavior and accomplishment of the workers. Encouragement and motivation are a very strong incentive which reminds the staff of successful projects that required teamwork to complete. This is the best conflict resolution techniques and will really make the employees think about the importance of working in a team. The power of encouragement and motivation can be multiplied when it recognizes those who are doing the teamwork and cooperation that is desired within any conflict.